Welcome from the management team
At Select-12 Care Services, our purpose is simple yet powerful: to enhance community quality of life through compassionate, professional care.
Every individual deserves to live with dignity, independence, and respect. Our organisation was founded on the belief that high-quality care should empower people to live fulfilling lives within their own homes and communities.
We recognise that each person’s journey is unique. Our dedicated teams work closely with individuals, families, healthcare professionals, and community partners to deliver care that is personalised, responsive, and respectful.
What the Service Delivers
1. Nurse-Led Care:
Paediatric nurses and highly trained support staff
Rapid In-Home Crisis Support
Highly trained children’s nurses and specialist healthcare professionals deliver immediate, compassionately responsive care within the home or placement, providing:
Clinical monitoring and symptom management
Medication administration and escalation planning
Personal care and daily living support
Crisis stabilisation to avoid unnecessary hospital admission
2. Specialist Clinical Interventions
We support children with highly complex medical needs, including:
Tracheostomy, Cough Assist, {NIV} non-invasive ventilator-dependent care
Enteral feeding, TPN, and PEG management
Complex neurological conditions and disabilities
Rare and genetic disorders
Palliative and end-of-life care
All care is delivered in line with evidence-based protocols, individual risk assessments, and safeguarding frameworks.
3. Family involvement for a holistic approach at home
Individually Tailored Care Planning Each child receives a bespoke, outcomes-focused care plan, co-produced with:
The child and family
Referring clinicians and crisis teams
Education and therapy services where required
Plans are dynamic, regularly reviewed, and responsive to changing clinical and psychosocial needs.
4. Whole-Child, Whole-Family Approach
Our model extends beyond medical intervention to support:
Emotional and psychological wellbeing
Social inclusion and education access
Routine, dignity, and developmental milestones
This holistic approach enables children to remain safely within their family and community, even during periods of acute need.
Family Resilience and Respite
We provide structured support to families during crisis periods, including:
Planned and emergency respite Clinical guidance and reassurance
Reduction of caregiver burnout and system strain
This ensures families are supported, informed, and empowered, rather than overwhelmed during critical moments.
Through strong leadership, robust governance, and continuous improvement, we ensure that our services meet the highest standards expected of providers regulated by the Care Quality Commission.
As we continue to grow, our commitment remains unwavering:
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Delivering safe and compassionate care
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Empowering independence and recovery
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Supporting families and communities
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Investing in our staff and leadership
Together, we are building a service that makes a meaningful difference in people’s lives.
TREE OF GOVERNANCE VISUAL EXPLANATION PAGE
Our Tree of Governance
Select-12 Care Services operates a structured Tree of Governance model that ensures accountability, transparency, and continuous quality improvement
The Tree of Governance represents how our organisation delivers safe, effective, and well-led services.
Roots – Values and Compliance
The roots represent the foundation of our organisation.
These include:
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Person-centred care
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Safeguarding and protection
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Equality, diversity and inclusion
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Ethical leadership
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Compliance with regulatory frameworks
Our services operate in accordance with the standards set by the Care Quality Commission.
Trunk – Leadership and Governance
The trunk represents our leadership and management structures.
This includes:
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Registered Manager
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Senior Leadership Team
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Quality Assurance Systems
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Clinical and Care
Governance
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Staff Training and Development
These systems ensure our services remain safe, responsive, and continuously improving.
Branches – Service Delivery
The branches represent our range of services:
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Domiciliary Care
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Supported Living
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Live-in Care
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Rehabilitation and Reablement
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Complex- Specialist Nursing Care
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Alcohol and Substance Misuse Support
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Companionship Services
Each branch delivers specialised support tailored to the needs of individuals.
Leaves – Positive Outcomes
The leaves symbolise the positive outcomes achieved through our care services:
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Improved independence
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Enhanced wellbeing
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Community inclusion
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Personal development
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Recovery and stability
The Tree of Governance ensures that our services grow and flourish while remaining rooted in strong values and effective leadership.
CHILDREN SERVICES:
Age 0-17 years
Crisis-Responsive, Home-Based Clinical Support
Select-12 Children’s Complex Care delivers high-acuity, nurse-led, personalised care for children and young people with complex, life-limiting, or life-changing health conditions, providing a safe and effective alternative to hospital admission or prolonged inpatient stays.
Our Children Complex Care service is designed to stabilise crises, prevent escalation, and support timely discharge by delivering clinically robust care in the child’s home or placement, while preserving family life, education, and emotional wellbeing.
We work in close partnership with Children’s Crisis MDTs, ICBs, NHS providers, Local Authorities, and safeguarding professionals to ensure rapid mobilisation, continuity of care, and risk-managed outcomes.
COMPLEX CARE— NURSE-LED CARE AT HOME
“Advanced clinical support delivered with dignity, safety and compassion.”
“We specialise in supporting adults and children with complex health conditions — including tracheostomy care, respiratory support, spinal injuries, neurological conditions, and long-term life-limiting illnesses.”
“Our teams are trained to the highest standards, ensuring:
* Safe management of complex medical devices
* 24/7 clinical oversight
* Evidence-based care planning
* Rapid escalation and communication with MDTs
* A fully personalised, outcomes- based approach”
“At Select-12, our mission is simple — to help you live well, safely, and independently in the place you call home.”
ALCOHOL & SUBSTANCE MISUSE SUPPORT SERVICES
“Recovery is possible. We walk the journey with you.”
“In partnership with local authorities, ICBs, NHS teams and specialist landlords, we create safe, inclusive homes where individuals are empowered to live with independence and purpose.”
We support with:
* 24/7 onsite or outreach support
* Medication management & wellbeing monitoring
* Daily living skills – cooking, budgeting, personal care
* Community integration & social participation
* Education, employment & meaningful activity pathways
* Positive behaviour support (PBS) principles
* Tenancy sustainment and safeguarding”
“Our approach is person-centred, strengths-based, and built on dignity and choice.
Every individual receives a tailored plan focused on outcomes, independence and quality of life.”
SUPPORTED LIVING SERVICES
Enhancing Community Quality of Life. Delivering Excellence. Transforming Lives.
Who We Support
We provide high-quality, person-centred, supported living services for individuals aged:
18–25 years (transition to adulthood)
25+ adults (long-term and complex support needs)
Our approach focuses on enabling independence, promoting wellbeing, and supporting individuals to live fulfilling lives within their communities.
Mental Health Support
We deliver tailored support for individuals experiencing a wide range of mental health needs, including:
Anxiety and depression
Psychosis and schizophrenia
Personality disorders
Dual diagnosis (mental health and substance misuse)
Our support promotes recovery, resilience, and emotional well-being through structured care planning and therapeutic approaches.
Complex Care
We specialise in supporting individuals with highly complex health and care needs, including:
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Acquired Brain Injury (ABI)
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Traumatic Brain Injury (TBI)
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Tracheostomy care and management
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Ventilator support (invasive and non-invasive)
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PEG feeding and nutritional management
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Epilepsy and seizure management
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Spinal cord injuries
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Neurological conditions (e.g., MS, MND, Parkinson’s)
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Physical disabilities and mobility support
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Palliative and end-of-life care
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Continence management and catheter care
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Behavioural support linked to complex needs
Our clinical-led care ensures safety, dignity, and quality of life at all times.
Sensory Impairment Support
We support individuals with:
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Visual impairments and blindness
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Hearing impairments and deafness
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Dual sensory loss
Our services include communication support, assistive technology integration, and environmental adaptations to maximise independence.
Learning Disability Support
We provide tailored support for individuals with:
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Mild to profound learning disabilities
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Autism spectrum conditions (ASC)
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Associated behaviours that may challenge
Our approach is structured, consistent, and empowering—focused on life skills, social inclusion, and independence.
Alcohol & Substance Misuse Support
We support individuals on their recovery journey, including:
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Alcohol dependency
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Drug misuse (including poly-substance use)
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Relapse prevention and harm reduction
Our model integrates recovery-focused support, multi-agency collaboration, and long-term stability planning.